Privacy Policy

Last updated: April 20, 2026

This store is operated by Kaitlyn The Label, which manages all aspects of this website, including its content, features, tools, products, and services, to give you a clear and convenient shopping experience (the "Services").

Kaitlyn The Label is an online retail business based in the United States. Our platform runs on Shopify, which powers the infrastructure behind these Services. This Privacy Policy explains how we gather, use, and share your personal information when you access or use the Services or communicate with us. Should any conflict arise between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to how your personal information is handled.

Please take the time to read this Privacy Policy carefully. By accessing or using any part of the Services, you confirm that you have read and understood how we collect and use your information as described here.

Information We Collect About You

When we refer to "personal information," we mean data that identifies or can reasonably be linked to you or another individual. This does not include anonymized or de-identified data that cannot be traced back to you. Depending on how you use the Services and where you are located, we may collect or process the following categories of personal information:

Contact details — your name, billing address, shipping address, phone number, and email address.
Financial information — credit card, debit card, and account numbers, payment card details, transaction records, payment method, and related payment data.
Account information — your username, password, security questions, and preferences.
Transaction information — the products you view, add to your cart, wishlist, or purchase, and any returns, exchanges, or cancellations you make.
Communications with us — the content of messages you send us, including support inquiries.
Device information — data about your browser, device, or network, including IP address and other identifiers.
Usage information — details about how you navigate and interact with our Services.

Where We Get Your Information

Your personal information may come from several sources:

Directly from you — when you create an account, browse the Services, contact us, or share information with us in any other way;
Automatically through the Services — via your device when you use our website or app, including through cookies and similar tracking technologies;
From our service providers — when we use third-party companies to support our operations, and they collect or process data on our behalf;
From business partners and other third parties.

How Your Information Is Used

We use your personal information for a range of purposes, depending on how you interact with us:

Delivering and Improving the Services. We use your information to fulfill orders, process payments, manage your account, arrange shipping, handle returns and exchanges, send account-related notifications, and continually refine the experience we offer you.
Marketing and Advertising. We may use your information to send promotional communications by email, text, or post, and to display relevant ads on our platform and other websites based on your browsing and purchase history.
Security and Fraud Prevention. We use your information to authenticate accounts, detect fraudulent or unsafe activity, and maintain the security of our platform. You are responsible for keeping your account credentials confidential.
Customer Communications. We use your information to respond to your questions, provide support, and keep our business relationship with you running smoothly.
Legal Compliance. We may use your information to comply with applicable law, respond to lawful requests from authorities, and enforce our own terms and policies.

When We Share Your Information

We may share your personal information with third parties in specific, legitimate circumstances:

With Shopify and other vendors or service providers who operate on our behalf (for example, for payment processing, IT support, data analytics, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners who help us advertise to you. For instance, we use Shopify's personalized advertising tools, which operate based on your activity across multiple merchants and websites. Our partners handle your data according to their own privacy notices. Depending on where you live, you may have the right to opt out of having your data used for targeted advertising. You can exercise that right here.
When you explicitly request or consent to us sharing your data — for example, to fulfill a delivery or through a social login integration.
With companies within our corporate group or affiliates.
In connection with a merger, acquisition, bankruptcy, or similar business event; to comply with legal obligations; to enforce our policies; or to protect the safety of our platform and its users.

Relationship with Shopify

The Services are hosted on Shopify's infrastructure. Shopify collects and processes data about how you access and use the Services to help maintain and improve them for you. Data you provide through the Services will be transmitted to Shopify and may be shared with third parties, including those located outside your country of residence.

We also use certain enhanced Shopify features that incorporate data gathered from your interactions with our Store, other merchants, and Shopify itself. When Shopify uses data this way, it acts as the responsible party for that processing, and you can direct privacy-related requests to them. For more information, visit the Shopify Consumer Privacy Policy. You can also manage your data through the Shopify Privacy Portal.

External Links and Third-Party Sites

The Services may contain links to websites or platforms run by third parties. If you follow those links, we strongly recommend reviewing the privacy and security policies of those sites. We are not responsible for the privacy practices, accuracy, or content of third-party platforms. Any information you share on public or semi-public spaces — including social media platforms — may be visible to others beyond our control. Our inclusion of a link does not imply endorsement of the linked site or its owners.

Children's Data

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided us with their data, please contact us using the details below and we will delete it. As of the effective date of this policy, we do not knowingly "sell" or "share" (as defined by applicable law) personal information of individuals under 16.

How We Protect and Store Your Data

No security system is entirely foolproof, and we cannot guarantee absolute protection. We also cannot guarantee that data transmitted to us over the internet is fully secure. We recommend against using unsecured channels to send us sensitive information.

How long we keep your data depends on the specific circumstances — including whether it is needed to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce our policies.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights over your personal information. These rights are not absolute and may only apply in certain situations — and in some cases we may lawfully decline to act on a request.

Right to Access / Know. You may request access to the personal information we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Correct. You may request that we correct inaccurate information we hold about you.
Right of Portability. In certain circumstances, you may request a copy of your personal information and ask us to transfer it to a third party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may be able to opt out of our use of your data for targeted advertising purposes. Exercise this right here. If you use the Global Privacy Control signal, we will treat it as an opt-out request for the browser and device you are using. Where possible, we will also apply the opt-out to any associated Shopify account. For more on Global Privacy Control, visit https://globalprivacycontrol.org/. We do not recognize other "Do Not Track" browser signals.
Marketing Preferences. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email we send. You will still receive transactional messages related to your account and orders.

To exercise any of these rights, use the options available on the Services or contact us using the details below. For rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. Identity verification may be required before we process requests. You may designate an authorized agent to make requests on your behalf, provided they can demonstrate your authorization. We will respond in accordance with applicable legal timelines.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to escalate your complaint to your local data protection authority.

International Transfers

We may transfer, store, and process your data outside of your country of residence.

Where personal information is transferred out of the European Economic Area or the United Kingdom, we rely on approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent instruments issued by the relevant UK authority, unless the destination country is already recognized as providing adequate protection.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be published here, and the "Last updated" date will be revised accordingly. We will notify you of material changes as required by law.

Contact Us

For any questions about this Privacy Policy or our data practices, or to exercise any of the rights described above, please reach out using the details below:

Store name: Kaitlyn The Label
Company address: 418 Broadway #6101, Albany, NY 12207, United States

Need Assistance?

If you have questions about our privacy practices, we are here to help.

Email: info@kaitlynthelabel.com
Phone: +1 (518) 888 9574

Business hours:

Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)