Return and Refund Policy

Last updated: April 2026

Return & Refund Policy

Key Points at a Glance

You can return items within 30 days of delivery
No restocking fees on any return
Approved refunds are processed to the original payment method within 10 business days
Return shipping is the customer's responsibility, unless the item is damaged, defective, or incorrect — in which case Kaitlyn The Label covers the cost
Exchanges are available within 30 days of delivery

This policy is governed by our Terms of Service.

Eligibility for Returns

Returns are accepted up to 30 days from the date your order was delivered. To be eligible, returned items must meet the following conditions:

Unworn, unwashed, and unused
Returned in original packaging
All original tags must still be attached
Proof of purchase required (order confirmation email)

Returns requested after the 30-day window will not be accepted. All returns must be pre-approved — items sent back without prior authorization will not be processed and will be returned to the sender at their expense, with no refund issued.

Items that do not meet the return conditions above — including refused deliveries — will be rejected and returned at the sender's expense.

How to Initiate a Return

Step 1 — Contact Us: Send an email to info@kaitlynthelabel.com with your order number and the reason for your return. If the item is damaged or defective, include photos.
Step 2 — Receive Return Instructions: Our team will review your request and provide the correct return address and packaging instructions within 1–2 business days.
Step 3 — Prepare Your Package: Make sure the item meets all return conditions above. Pack it securely with all original tags and packaging.
Step 4 — Ship It Back: Use a tracked courier service to send the return. Return shipping is your responsibility unless the item was damaged, defective, or incorrect.

Once we receive and inspect your return, we will confirm by email and proceed with either a refund or an exchange, depending on what you requested.

Refunds

After we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.

Approved refunds are issued back to the original payment method used at checkout. Please allow up to 10 business days from approval for the refund to appear, as processing times vary by bank or payment provider.

Exchanges

Exchanges are available within 30 days of delivery. To request one, contact info@kaitlynthelabel.com and include details about the item you received and the one you want in exchange — specifying size, color, or a different product of equal value.

Items submitted for exchange must be unused, unworn, unwashed, in original packaging, and include all tags. Our team will walk you through the full process. If the replacement item carries a different price, we will either refund the difference or send you a secure payment link for the additional amount.

Order Cancellations

To cancel an order, contact us as soon as possible at info@kaitlynthelabel.com.

Cancellations are only possible before your order has entered the shipping process. Once dispatched, cancellation is no longer available. If your order has already shipped, you may return it after delivery by following the steps outlined above.

Damaged, Defective, or Incorrect Items

If the item you received is damaged, defective, or not what you ordered, please contact us as soon as possible at info@kaitlynthelabel.com. Include:

Your order number
A clear description of the issue
Photos of the item and its packaging

Once verified, you may choose between a free replacement or a full refund. In these cases, return shipping is fully covered by Kaitlyn The Label.

Need Assistance?

Our team is available to help with any return, refund, or exchange questions.

Store name: Kaitlyn The Label
Company address: 418 Broadway #6101, Albany, NY 12207, United States
Email: info@kaitlynthelabel.com
Phone: +1 (518) 888 9574

Business hours:
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)