Terms of Service

Last updated: April 20, 2026

OVERVIEW
Welcome to Kaitlyn The Label. Throughout these terms, "we," "us," and "our" refer to Kaitlyn The Label. We operate this store and website, including all related information, content, features, tools, products, and services, to offer you a convenient and transparent shopping experience (the "Services"). Our platform is built on Shopify, which provides the underlying infrastructure for these Services.
The terms and conditions set out below, along with any policies referenced within them (collectively, the "Terms of Service" or "Terms"), define your rights and obligations when using the Services. Reading them carefully matters — they contain important legal information, including warranty disclaimers and limitations on our liability.
By visiting, interacting with, or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least the age of majority in your state or province and that you consent to minor dependents in your household using the Services on devices you own or manage.
Accessing or using the Services — including browsing our store or placing orders — may require you to provide information such as your email address, billing details, payment information, and shipping address. You represent that all information you provide is accurate, current, and complete, and that you have the authority to submit it.
You are solely responsible for the security of your account credentials and for all activity that takes place through your account. Account access may not be transferred, sold, or assigned to another person.

SECTION 2 - OUR PRODUCTS
We make every effort to present our products accurately in the online store. Please note that color accuracy and product appearance may vary based on your device type, screen settings, and display configuration. We cannot guarantee that the visual presentation on your screen will exactly match the physical item you receive.
Product descriptions may be updated at any time without notice at our sole discretion. We reserve the right to discontinue any product and may limit order quantities per person, region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. Kaitlyn The Label reserves the right to accept or reject any order at its discretion. Acceptance is not confirmed until we send an order confirmation. Payment must be received and processed before an order is formally accepted.
Review your order carefully before submitting it, as changes or cancellations may not be possible once an order is accepted.
If we decline, modify, or cancel an order, we will attempt to notify you using the contact information provided at checkout — including e‑mail, billing address, and/or phone number.
Returns and exchanges are subject exclusively to our Refund Policy.
By purchasing, you confirm that the items are for your personal or household use and are not intended for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices and promotions are subject to change without prior notice. The price in effect at the time your order is placed will be reflected in your order confirmation email.
Unless stated otherwise, listed prices do not include applicable taxes, shipping, handling, customs, or import charges. Prices on our website may differ from those in physical stores or on third-party platforms.
We may occasionally offer promotions governed by separate terms. Where a conflict exists between a promotion's terms and these Terms of Service, the promotion terms will prevail.
You agree to provide accurate and current payment information for all purchases and to keep your account details up to date. You represent that: (i) the payment information you provide is true and complete; (ii) you are authorized to use the payment method; (iii) charges will be honored by your financial institution; and (iv) you will pay all applicable charges, including taxes and shipping fees.

SECTION 5 - SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processes, or circumstances outside our control. Once an order is handed to the carrier, title and risk of loss transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY
All elements of the Services — including trademarks, text, images, graphics, audio, video, product reviews, and their arrangement — are owned by Kaitlyn The Label, its affiliates, or licensors, and are protected under applicable U.S. and international intellectual property laws.
These Terms grant you a limited, personal, non-commercial license to use the Services. You may not copy, reproduce, distribute, modify, publicly display, or transmit any part of the Services without our prior written consent.
Nothing in these Terms grants you any rights under any patent, trademark, copyright, or other intellectual property of Kaitlyn The Label, Shopify, or any third party beyond what is expressly stated. All rights not granted are reserved.
Kaitlyn The Label's branding, names, logos, and slogans are trademarks of Kaitlyn The Label and may not be used without written permission. Shopify trademarks are the property of Shopify. All other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS
We may offer access to third-party tools through the Services. These tools are not monitored or controlled by us, and we provide access to them on an "as is" and "as available" basis without warranties of any kind. We are not liable for any issues arising from your use of these optional tools.
You use any third-party tools offered through the Services entirely at your own risk. You should review and understand the terms provided by those tool providers before using them.
New features or tools added to the Services in the future will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may include links to third-party websites or embedded content. We are not responsible for reviewing or evaluating the accuracy, legality, or safety of those sites.
Leaving the Services to access third-party content is done at your own risk. We assume no liability for harm, loss, or damage resulting from your use of third-party sites or content found on them.
Please review the policies and terms of any third-party sites before engaging with them. Third-party product or service complaints should be directed to the relevant provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Kaitlyn The Label uses Shopify to operate the Services. All purchases made through our store are transactions between you and Kaitlyn The Label — not Shopify.
You acknowledge that Shopify has no responsibility for sales made between you and Kaitlyn The Label, including any injury, loss, or damage related to products purchased. You release Shopify and its affiliates from any claims related to your transactions with us.

SECTION 10 - PRIVACY POLICY
All personal information gathered through the Services is governed by our Privacy Policy. Some data may also be subject to Shopify's own privacy practices.
By using the Services, you confirm you have reviewed these policies. Since the Services are hosted by Shopify, Shopify processes certain data about how you access and use our store. That data may be shared with third parties in other countries. Review our Privacy Policy for full details on how we and our partners handle your personal information.

SECTION 11 - FEEDBACK
If you submit ideas, reviews, suggestions, or any other content to us (collectively "Feedback"), you grant Kaitlyn The Label a perpetual, royalty-free, worldwide, sublicensable license to use, reproduce, publish, distribute, modify, and display that Feedback in any medium for any purpose, including commercial use.
By submitting Feedback, you confirm that: (i) you own or have sufficient rights to the content; (ii) you have disclosed any compensation received in connection with the submission; and (iii) your Feedback complies with these Terms.
We are not obligated to keep your Feedback confidential, pay for it, or respond to it.
We reserve the right to remove Feedback that we deem unlawful, offensive, defamatory, or otherwise objectionable, or that violates any intellectual property rights or these Terms.
You agree that your Feedback will not contain false or misleading content, impersonate others, or include malware. You are fully responsible for the accuracy of any Feedback you provide.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We make every effort to ensure the accuracy of information on the Services, but errors may occasionally appear in product descriptions, pricing, promotions, availability, or transit times. We reserve the right to correct errors and update information at any time, including after an order has been submitted. Orders may be cancelled if information is found to be materially inaccurate.

SECTION 13 - PROHIBITED USES
You agree to use the Services for lawful purposes only. The following are prohibited, directly or indirectly: (a) illegal or malicious activity; (b) violations of local, national, or international law; (c) infringement of intellectual property rights; (d) harassment, abuse, or harm to any individual; (e) submission of false or deceptive information; (f) uploading or transmitting non-compliant material; (g) sending spam, junk mail, or unsolicited promotional content; (h) impersonating any person or entity; or (i) any conduct that restricts others from using the Services or exposes Kaitlyn The Label, Shopify, or other users to liability.
You further agree not to: (a) upload malicious code of any kind; (b) reproduce or exploit any part of the Services for commercial purposes; (c) harvest personal data from other users; (d) engage in phishing, pharming, or scraping; or (e) interfere with the security of the Services or any related website.
We may suspend or terminate access to your account at any time if we determine these Terms have been violated.

SECTION 14 - TERMINATION
We reserve the right to terminate this agreement or your access to all or part of the Services at any time, without notice. You remain responsible for all charges incurred up to the termination date.
The following provisions survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should continue beyond termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
All information published through the Services is for general informational purposes. We make no representations about its completeness or accuracy, and reliance on any such information is at your sole risk. We disclaim all liability arising from reliance on such information by you or any other party.
UNLESS EXPLICITLY STATED BY Kaitlyn The Label, THE SERVICES AND ALL PRODUCTS AVAILABLE THROUGH THEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS RESTRICT OR PROHIBIT DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH CASE THIS DISCLAIMER MAY NOT APPLY TO YOU IN FULL.

SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Kaitlyn The Label, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, OR DAMAGE OF ANY KIND — WHETHER DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL — INCLUDING LOST PROFITS, REVENUE, SAVINGS, OR DATA, ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, REGARDLESS OF THE LEGAL BASIS OF THE CLAIM AND WHETHER OR NOT SUCH LOSSES WERE FORESEEABLE.

SECTION 17 - INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Kaitlyn The Label, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, damages, liabilities, or expenses — including reasonable legal fees — arising from: (1) your violation of these Terms or any incorporated policies; (2) your breach of applicable law or the rights of a third party; or (3) your use of the Services.
We will notify you of any indemnifiable claim. We may assume control of the defense at your expense but will not settle claims that impose non-monetary obligations on you without your consent (not to be unreasonably withheld). Your cooperation in the defense is required, including providing relevant documentation.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be enforced to the fullest extent permitted, and the remainder of the Terms will continue in full force. The invalidity of one provision does not affect the validity of the rest.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules we publish in connection with the Services, represent the complete and final agreement between you and us and govern your use of the Services. They supersede all prior written or oral agreements, communications, and proposals between us.
Any ambiguity in these Terms shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not transfer, delegate, or assign these Terms or any rights or obligations under them without our prior written consent. Any unauthorized attempt to do so is void. We may transfer, assign, or delegate these Terms and our related rights and obligations at any time without notice or consent.

SECTION 21 - GOVERNING LAW
These Terms of Service, and any separate agreements under which we provide you with Services, are governed by and interpreted in accordance with the laws of the State of New York, United States. Both parties consent to jurisdiction and venue in the courts of New York.

SECTION 22 - HEADINGS
Section headings in these Terms are provided for convenience and do not affect the interpretation or scope of any provision.

SECTION 23 - CHANGES TO TERMS OF SERVICE
The most current version of these Terms is always available on this page. We reserve the right to modify or replace any provision at any time by publishing updates on our website. It is your responsibility to check for updates. Material changes will be communicated in accordance with applicable law and will become effective as specified in the accompanying notice.
Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 24 - CONTACT INFORMATION

Store name: Kaitlyn The Label
Company address: 418 Broadway #6101, Albany, NY 12207, United States

Phone: +1 (518) 888 9574
Email: info@kaitlynthelabel.com
Contact form: Contact Page

Opening hours:
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)

We aim to respond to all inquiries within 24 hours.