Shipping Policy
Last updated: April 2026
Shipping Policy
At Kaitlyn The Label, our goal is to make the shipping experience straightforward from the moment you check out to the moment your order arrives at your door.
Delivery Timeline
- Order Cut-Off: Orders placed before 17:00 (EST) on a business day are typically processed the same day. Orders placed after 17:00 (EST), on weekends, or on public holidays are processed the next business day.
- Handling Time: 1 to 2 business days (Monday through Friday) following order confirmation.
- Transit Time: 5 to 8 business days via USPS after your order has been dispatched.
- Total Estimated Delivery: 6 to 10 business days from purchase.
Shipping Coverage & Costs
- Shipping Area: We ship within the United States only — to both residential and business addresses.
- Shipping Cost: Free USPS shipping is included on all orders placed within the U.S. No shipping fees are added at checkout.
- International Orders: We do not currently ship outside the United States.
Order Tracking
Every shipment comes with full USPS tracking. Once your order has been dispatched, you will receive a shipping confirmation email at the address provided during checkout. This email includes your tracking number so you can follow your order from dispatch through to delivery.
Order Cancellations
To request a cancellation, contact us as soon as possible at info@kaitlynthelabel.com.
We can only cancel orders before they have entered the shipping process. Once dispatched, cancellation is no longer possible. If the item has already shipped and you no longer want it, you may initiate a return after delivery by following our Return and Refund Policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us right away at info@kaitlynthelabel.com and provide:
- Your order number
- A description of the issue
- Photos of the item and packaging
Once we verify the issue, you can choose a free replacement or a full refund. Return shipping is covered by Kaitlyn The Label in these cases.
Shipping Delays
Estimated delivery times are not guaranteed and may be affected by factors outside our control — including high-volume periods, public holidays, severe weather, or carrier disruptions.
If your order has not arrived by the end of the estimated delivery window, please allow an additional 3 business days before reaching out. If there has still been no tracking update after that period, contact us at info@kaitlynthelabel.com and we will look into it with the carrier.
Incorrect Shipping Address
Please double-check your delivery address before completing your order. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery to a corrected address.
Need Assistance?
For any questions about your shipment or delivery, our team is ready to help.
Store name: Kaitlyn The Label
Company address: 418 Broadway #6101, Albany, NY 12207, United States
Email: info@kaitlynthelabel.com
Phone: +1 (518) 888 9574
Business hours:
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)